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SUMMARY The Sr. Technical Analyst serves as the primarypoint of contact for customers requiring support for Unified Communications asa Service (UCaaS), VoIP, and related collaboration services. This role operatesin a fast-paced, call center-driven environment and handles
SUMMARY The Service Desk L1/NOC isresponsible for providing quality services and solutions to client customerswhile maintaining a high level of client satisfaction. This hybrid rolecombines first-level helpdesk support with proactive NOC monitoringresponsibilities — answering client calls
