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Remote Director: CCaaS Transformation & AI Solutions

Caylent ( Moncton NB )

Caylent is seeking a Head of Contact Center Transformation & Business Solutions to lead functional and business analysis for Amazon Connect transformations. You will guide BRD development, design target-state CCaaS architectures, and mentor BSAs across multiple markets.

Remote Friendly Full-time BRD Contact Centers Business Analysis

Caylent 18 hours ago

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