The Principal Analyst, IT Compliance is responsible for developing and documenting strategies which ensure that IT practices adhere to relevant laws, regulations, and industry standards, such as Sarbanes-Oxley (SOX) and Payment Card Industry (PCI) compliance. The Principal
The Workforce Planning Tracking and Real Time Analyst is responsible for analyzing call volume, staffing levels, schedule adherence, and call center performance data to ensure that KPIs are being met. They are to identify and anticipate issues;
The Workforce Planning Tracking and Real Time Analyst is responsible for analyzing call volume, staffing levels, schedule adherence, and call center performance data to ensure that KPIs are being met. They are to identify and anticipate issues;