At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our
Job Title This position will be required to analyze contact center trends including transaction volumes, call volumes, call patterns, staff productivity, and resource allocation. The analyst will monitor inbound call and chat traffic, volume of escalated case and
Essential Duties and Responsibilities: - Perform cost allocation and cost of service studies for state and local governments. - Support projects/initiatives by analyzing costs, processes and procedures for government agencies. - Gather necessary client financial information, analyze