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Lead Sev-1 and Sev-2 incidents from diagnosis through resolution. Ensure incidents and service requests meet agreed SLAs. Analyze recurring incidents and implement permanent fixes. Prepare root cause analysis reports and corrective action plans. Build scripts, automation
Smart Technology Solutions is an IT solutions provider serving public and private sector organizations in Saudi Arabia with scalable technology services and business systems. Working across the Information Technology and Services sector, the company helps organizations strengthen the systems and
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