The Problem Flocks support experience spans self-service, AI, digital, voice, email, and human-assisted channels, and as our services expand, aligning these channels into one cohesive journey is critical. Escalation design, knowledge governance, and cross-channel consistency represent the
The Problem FlockSafety.com serves multiple distinct audiences, from enterprise buyers to law enforcement agencies, community members, and media. As our digital footprint expands across communities, the website requires a clear, cohesive strategy to ensure every visitor
The Problem Our product ecosystem is expanding as we launch new hardware and software tools across communities. This growth creates a critical need for seamless operational rollouts, field testing, and process development so early-stage products transition
Pay: $55,000 - 65,000/year + Overtime + Stock Options Travel: 1-2 weeks per month, up to 50% The Problem As Flock expands as a multi-product company, our physical camera and solar infrastructure footprint across public and private
The Problem At Flock, our products make a big impact in public safety, carrying significant responsibility around privacy, safety, and ethics. As public safety technologies and their regulatory frameworks expand across communities, compliance requirements and policy questions
The Problem Every day, thousands of first responders rely on Flocks user-facing platform to investigate and solve crime. As our user base grows building the foundational infrastructure that powers customer onboarding, identity management, and ironclad privacy controls
The Problem Every community deserves to be safe. Flock builds the technology that makes that real: last year we supported over 1 million criminal investigations and helped locate more than 10,000 missing people. Were building the impossible
The Problem Flocks creative group is expanding as the company raises its standard of visual storytelling and campaign execution across brand, film, and digital experiences. This momentum creates a need for unified creative leadership to turn complex
Flock is seeking a senior CX design leader to guide a team building scalable customer journeys across channels, aligning self-service, AI, voice, and human support. You will own design governance, knowledge management, and cross-channel consistency, delivering practical